Company description

telecommunications services provider, optical fibre network provider (fibre-to-the-home)

Initial situation at the client

Das Unternehmen hat eine komplexe und historisch gewachsene Applikationslandschaft, in der Geschäftsprozesse nicht immer durchgängig abgebildet sind. Änderungen an Geschäftsapplikationen sind häufig, eine strukturierte Testorganisation zur Vermeidung von Fehlern bei der Inbetriebnahme von Applikationen, der Änderung bestehender bzw. der Einführung neuer Prozesse war nicht vorhanden. Ziel des Mandats war die Verringerung dadurch bestehender Risiken für die Geschäftstätigkeit.

Mission

Measures taken

Company description

Optical fiber network provider (fiber-to-the-home)

Initial situation at the client

Das Unternehmen hatte in einem Vorgängerprojekt eine Reihe organisatorischer Verbesserungspotenziale identifiziert, die im Rahmen mehrerer langfristig orientierter Organisationsprojekte ausgearbeitet, ergänzt und implementiert werden sollten. Die Themenfelder reichten von vertraglichen Aspekten über Planungsprozesse, technische Vorgaben, Wissensmanagement und die Optimierung operativer Prozesse bis zu Rechnungsprüfungs- und Zahlungsprozessen.

Company description

Provider of TV fax-on-demand services

Initial situation at the client

Ist-Daten auf Detailebene in Datenbank vorhanden, Planung und Umsatz in Tabellenkalkulationen.
Externes Know-How zur Prozessoptimierung und technischen Integration von Umsatz und Plenungskomponenten in die Datenbanklösung.

IT Services Provider with Business Units IT (DC-Services, Business Applications) and Output Management

Remarks
General Management of the company and its business units
- IT: datacenter, networks, end-user computing, application development and operations, user support, sales and marketing
- Output Management: print and distribution center, electronic data transfer, sales and marketing
- Business Administration (CFO): finance, human resources, regulatory affairs, office and facility management

Corporate IT services provider (1600 employees) of METRO Group, a leading global trading company with over 2000 locations in 32 countries (250,000+ employees, annual turnover 2012: €67+ billion).

Remarks
Quality assurance and testing of 200+ central and 700+ local software solutions of METRO Group, leading a business unit of 100 associates in five departments at four locations in Germany, Romania and India with a total budget of €8+ million.
- Improved organizational maturity reaching COBIT level 4.
- Considerably increased testing efficiency by introducing data driven automated testing and effectively implementing nearshore and offshore testing.

Corporate IT services provider (1600 employees) of METRO Group, a leading global trading company with over 2000 locations in 32 countries (250,000+ employees, annual turnover 2012: €67+ billion).

Remarks
Defined and oversaw the development and implementation of all strategic applications for warehouse and transport logistics of METRO Group, leading a sub-division with three locations in Germany and India, 40 reports (plus external workforce) and a total budget of €5+ million.
- Supervised the enhancement and further international implementation of METRO’s strategic SAP Retail application for distribution logistics.
- Significantly reduced labour cost through effective near- and offshoring.

Corporate IT services provider (1600 employees) of METRO Group, a leading global trading company with over 2000 locations in 32 countries (250,000+ employees, annual turnover 2012: €67+ billion).

Remarks
Defined and oversaw the development and implementation of applications, supporting METRO Group supply logistics leading a depart¬ment with eight direct reports plus external workforce and a total budget of €2+ million.
- Led the development, operations, support, international implementation and roll-out to more than 20 countries of a newly created software solution for transport management and billing with a project budget of €4.5 million.

Retail for mothers- and childrenswear, subsidiary of PRÉNATAL S.p.A., Agrate (Italy)

Remarks
Board member
- Directed all IT activities for the German subsidiary in close alignment with the Italian parent company (infrastructure, operations, support, application development etc.).
- Designed the company’s national business processes and organizational structure
- Purchased and directed logistics services for warehousing and national distribution.

Sanitary, heating and construction equipment wholesale

Remarks
- Defined and implemented a new IT-strategy after spinning off from Thyssen Trade Union
- Built up, staffed and led the IT-organization
- Selected and managed external service providers
- Technical due-diligence (IT)

Sanitary, heating and construction equipment wholesale

Remarks
- Defined and requested IT- and application services
- Management of internal and external IT services providers of Thyssen Corp.

Provider of value-added IT services for logistics industry

Remarks
Managed international customer projects in order to introduce EDI services to logistics services providers (tracking and tracing of goods) leading mixed project teams with up to 15 members.

Family-owned textile and clothing trading company

Remarks
- Developed and implemented a radio-controlled warehouse management system including software, PC-hardware, fork-lifter terminals and wireless radio transmission
- Increased efficiency and accuracy of sales data recording by introducing barcode technology for logistics and point-of-sale applications